Terms & Conditions
Prices
Steps to Reserve
- Contact the Salento Hikers team, receive information about the tour or service you want to undertake, and clarify any doubts that may arise about it.
- Confirm the availability of the tour or service for the chosen date.
- To confirm the reservation, it is necessary to make a payment of 30% of the tour value (payment options: cash, bank transfer, payment with PSE cards, payment link for international travelers).
- Completion of the registration form, which is sent immediately after the tour confirmation.
Recommendations
- Average physical condition is required for all trips. Please consider the suitability of such activity before booking. In case of doubt, please call and discuss it with us.
- Equipment: Each participant is required to bring the minimum equipment required by Salento Hikers. The company will ensure that all participants have the necessary equipment or clothing and reserves the right to exclude participants who do not have the minimum required equipment.
- The company will always strive to manage the group in the safest way possible and handle all possible situations during the tour. However, objective danger can occur at any time, so absolute safety cannot be guaranteed. Mountain tours of any nature generally involve significant physical stress and risks that can lead to injuries or even death; the client is aware of this and is willing to take such risks.
- Good hydration (before, during, and after). – Use sunglasses with UV protection. – Use sunscreen. – Lip balm. – Take the time to acclimatize. – If you don’t feel well during the tour, inform the guide. – If you need help, do not hesitate to ask the Salento Hikers team. – Maintain your own pace and take a break if needed.
- The consumption of hallucinogenic substances during the tour is strictly prohibited, as well as the extraction of plant and/or animal material during the tour.
- By order of the authorities, the use of drones within the National Park is strictly prohibited.
- Always follow the instructions given by the guide during the tour; they are prepared to ensure you have a unique experience.
- All information provided must be truthful and reliable when completing the registration form.
Cancellation Policies
Salento Hikers adheres to Law 300, where we reserve the right to assess force majeure reasons for non-participation in the reserved and/or shared activity.
Once the service has started, there will be no refund.
Cancellation of reservations made by the traveler: The cancellation of the reservation must be made in writing to Salento Hikers and must be done with a minimum of 15 days’ notice.
Penalties:
- Cancellation more than 30 days before the start of the activity: 50% of the service value for administrative expenses. The traveler may postpone the service for another occasion, emphasizing that it will only be postponed once.
- Cancellations between 29 and 15 days before the start of the activity: 60% of the service value, or the deposit or advance received previously will be retained.
- Cancellations between 14 and 0 days before the start of the activity: 100% of the service value, even if the traveler does not show up at the start of the tour (no-show).
- Cancellation during the service: No refunds will be made.
Cancellation of reservations made by Salento Hikers: We reserve the right to cancel any trip due to unforeseen circumstances (mountain conditions, weather, among others). In such a case, we will inform you within 24 hours before the start of the trip. An alternative or a full refund of the fee will be offered, but we do not assume responsibility for other fees incurred, such as flights, hotels, or other associated travel expenses.
Salento Hikers wishes to express its firm commitment to carry out all scheduled activities and/or services. However, it is imperative to consider that our operational capacity is subject to weather and terrain conditions. It is important to note that in high mountain environments, these conditions tend to be more challenging. In the event that, at any point during the journey, it is determined that continuing poses a risk to the group’s safety, the decision to interrupt the activity will prevail. Our guides have the necessary authority to make this decision, always with the primary goal of safeguarding the integrity of the entire group. We appreciate your understanding and collaboration in ensuring safe and rewarding experiences for all our participants.
Difficulty Level: Moderate (level 2, on a scale of 1 to 5)
Embark on an amazing journey filled with nature, fascinating stories, and magical places throughout the majestic central Andes mountain range! Immerse yourself in contemplating the unparalleled beauty that this tour has in store for you.
This tour through the mountains is distinguished by its contemplative nature, providing you with the opportunity to connect with nature without requiring high physical fitness. With just a 3-kilometer hike through the palm forest, mostly downhill, and the rest of the journey by vehicle, you can delight in spectacular landscapes without exhausting yourself. Keep in mind that due to the altitude and variability of the terrain, weather conditions can change, so it’s advisable to be prepared with warm clothing and a rain poncho, just in case the clouds decide to dance!
This journey promises a unique experience in the heart of the imposing Andean nature. With proper physical preparation, the right equipment, and an open mind, you’ll be ready to face the challenges and fully immerse yourself in this unforgettable adventure. Get ready to conquer the majesty of the mountain range and live moments that will linger in your memories forever.
Difficulty Level: Medium (Level 3, on a scale of 1 to 5)
The Termales La Cabaña tour offers a fascinating experience through the imposing Andes mountain range, immersing you in the astonishing páramo ecosystem. During this thrilling tour, you will explore the surroundings of Nevado del Ruiz and the region where the Armero avalanche occurred.
The hike covers 8 kilometers through the páramo, reaching maximum altitudes of 4,150 meters and averages of 3,900 meters in marshy terrain. The weather conditions are variable due to the altitude, but despite the distance, the trek does not impose an extremely demanding physical challenge.
While not considered an extremely demanding trek, it is important to note that the altitude and variable weather conditions require prior preparation. Participants should be aware of the altitude and gradually acclimate to ensure a more comfortable experience. The beauty of the landscape and panoramic views offer invaluable rewards to those who venture on this journey, making the prior physical preparation worthwhile to fully enjoy this unique nature experience.
This journey promises a unique experience amidst the breathtaking nature of the Andes. With proper physical preparation, suitable equipment, and an open mind, you will be ready to face the challenges and fully enjoy this unforgettable trip. Get ready to conquer the majesty of the mountain range.
Difficulty Level: Challenging (Level 5, on a scale of 1 to 5)
This adventure, filled with the unparalleled natural beauty and unique landscapes of the mountain range, will push both our minds and bodies to elevated levels of demand, making the ascent to the summit an even more satisfying experience.
This tour is physically demanding, requiring prior preparation that mainly involves cardio exercises such as hiking, running, cycling, gym workouts, among others, as walking days can extend from 6 to 12 hours per day, depending on the itinerary. It is important to note that, despite the physical and mental demands, this adventure is not exclusively reserved for professional mountaineers or high-performance athletes. In fact, prior knowledge of mountaineering, climbing, or glaciers is not required. However, it is crucial to emphasize that greater physical preparation will significantly enhance the experience.
The terrains we will traverse present additional challenges, with marshy stretches and changing weather conditions. Overcoming these obstacles relies on being mentally and physically prepared and having the right equipment. Another important factor is acclimatization to altitude, especially for those coming from sea-level locations. It is recommended to spend at least two days acclimating in Salento (2,000 meters above sea level) or cities with similar altitudes. If you are coming from mid-altitude areas (800 to 1900 meters above sea level), we recommend at least one full day of acclimatization.
This journey promises a unique experience amidst the breathtaking nature of the Andes. With proper physical preparation, appropriate equipment, and an open mind, you will be ready to face the challenges and fully enjoy this unforgettable trip. Get ready to conquer the majesty of the mountain range!